Packed with engaging and interactive content this online customer service training will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.
Good customer service is good for business.
Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
Ensure customer service in your business hits the right note with an online training course from Highfield e-learning.
Areas covered
Who is it aimed at?
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
Prerequisites No prior knowledge needed.
How it Works: Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners who wish to enrol will receive their log in details via email after purchase that will direct them to their course. Learners are assessed at the end of the course by multiple-choice questions.
Certification: Learners will receive a e-learning completion certificate, which is downloadable upon successfully finishing the course.
Why Choose Stepping Stones E-learning? We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.
Key elements of our e-learning courses are:
We’re happy to let our course speak for itself.
You can also call us on 01782 478378