There were an estimated 5.5 million private sector businesses in the UK at the start of 2016. Despite the recent economic difficulties, the trend has been steadily increasing in the business population. Today’s global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.
Achieve a nationally recognised Level 2 qualification
Evidence your competency to employers
Further your personal and professional development
Learn at a time that suits you without the need to attend college
Gain relevant skills, knowledge and understanding, leading to improved experience for those using your services
Duration: 4 Weeks
This unit will enable learners to develop the knowledge of a range of administrative support tasks. Learners will be able to describe the different types of meetings and develop an understanding of how to organise travel and accommodation. Learners will be able to describe the different mail services available and understand the impact of delivering poor customer service.
This unit aims to provide learners with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.
The aim of this unit is to provide learners with an understanding of the requirements of written and verbal business communication. Learners will be able to identify appropriate body language and tone of voice when communicating verbally.
This unit ensures learners understand organisational structures and the differences between private, public and voluntary sectors. Learners will be able to describe the internal and external influences on organisations and why change in the business environment is important.
The aim of this unit is to provide learners with an understanding of the principles of effective team working. Learners will be able to identify what is expected of a buddy and techniques for providing feedback.