Throughout this course, you may be asked to complete your Maths and English Functional Skills if you have not already got a C grade+. Your job title to complete this course could be Customer Service Trainee, Assistant and Representative/Agent.
The Customer Service Practitioner Apprenticeship is offered to everyone who deals with Customers on a daily basis, whether that may be face to face or over the phone. Learners will work closely with their assessor to achieve this qualfication by completing coursework, having discussions on what they have learnt, their next steps and any guidance they might need and completing an end point assessment
This qualification is designed for learners who wish to develop their skills in English to help them gain the most from work, education and everyday life.
This qualification is designed for learners who wish to develop their skills in mathematics to help from work, education and everyday life.
Duration: 12 Months