Customer Service Apprenticeship

About Them:

Knutton Village Stores in Knutton, has been given a food safety inspection rating of 5 from Newcastle Under Lyme Borough Council. Any town, borough or community would be worse off without its local convenience store, selling groceries, household products, alcohol, tobacco and more. Knutton Village Stores are looking for a friendly, bubbly individual looking to join the team.


Job Description:


  • Greet customers and ascertain what each customer wants or needs.
  • Open and close cash registers, performing tasks such as counting money.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain records related to sales.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Arrange and display merchandise to promote sales.
  • Demonstrate use or operation of merchandise.
  • Clean shelves, counters, and tables.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.


Skills Required:

  • Attention to Detail
  • Business Awareness
  • Communication
  • Customer Service
  • Numeracy Selling Skills


Qualifications required:

GCSE Maths and English grade C or above or equivalent qualification are preferred