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Business, Administration and Law

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Business Administration Level 2 Apprenticeship
Business, Administration and Law

This course is aimed to develop learners knowledge and understanding across a wide range of administrative practices and tasks. Stepping Stones provide personal tutors to guide you through the qualification, working through coursework with you and being a port of call for any educational or training issues which may occur.

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Business Administration Level 3 Apprenticeship
Business, Administration and Law

This course is aimed to develop learners knowledge and understanding across a wide range of administrative practices and tasks. Stepping Stones provide personal tutors to guide you through the qualification, working through coursework with you and being a port of call for any educational or training issues which may occur.

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Business Administration Level 4 Apprenticeship
Business, Administration and Law

This course is aimed to develop learners knowledge and understanding across a wide range of administrative practices and tasks. Stepping Stones provide personal tutors to guide you through the qualification, working through coursework with you and being a port of call for any educational or training issues which may occur.

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Customer Service Level 3 Apprenticeship
Business, Administration and Law

This course is competency based as it will be linked to the candidates abilities in completing a range of tasks relevant to their work. Candidates plan a programme of development and assessments with their assessor and compile a portfolio of evidence to display competency and knowledge in their work role.

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Customer Service Practitioner Level 2 Apprenticeship
Business, Administration and Law

Throughout this course, you may be asked to complete your Maths and English Functional Skills if you have not already got a C grade+. Your job title to complete this course could be Customer Service Trainee, Assistant and Representative/Agent.

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Management Level 3 Apprenticeship
Business, Administration and Law

This course is an integral part of being in an effective management position; leading the business to success both in organisation and reputation. You will learn to utilize all of the skills and systems around you to provide development both on a personal level and for the business to continue succeeding.

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Management Level 4 Apprenticeship
Business, Administration and Law

This course is an integral part of being in an effective management position; leading the business to success both in organisation and reputation. You will learn to utilize all of the skills and systems around you to provide development both on a personal level and for the business to continue succeeding.

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Management Level 5 Apprenticeship
Business, Administration and Law

This course is an integral part of being in an effective management position; leading the business to success both in organisation and reputation. You will learn to utilize all of the skills and systems around you to provide development both on a personal level and for the business to continue succeeding.

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NCFE Level 2 Certificate in Principles of Business Administration
Business, Administration and Law

There were an estimated 5.5 million private sector businesses in the UK at the start of 2016. Despite the recent economic difficulties, the trend has been steadily increasing in the business population. Today’s global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.

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NCFE Level 2 Certificate in Principles of Customer Service
Business, Administration and Law

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

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NCFE Level 2 Certificate in Principles of Team Leading
Business, Administration and Law

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

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Team Leading Level 2 Apprenticeship
Business, Administration and Law

Students wishing to take the Team Leading course will be gaining the appropriate qualification for the level of employment which they are in, the progression from the team leader would possibly be into management. The Team Leading qualification can be used in a variety of sectors and will boost the quality of staffing within the respective business.

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Team Leading/Supervisor Level 3 Apprenticeship
Business, Administration and Law

The progression route from this qualification would be to complete your Team Leading Level 3 qualification and then progress onto your Level 3 and 4 Management. You will undertake an initial assessment to determine the appropriate QCF level and optional units.