Supply Chain Warehouse Operative Level 2


Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or fork lift trucks.

Duration The apprenticeship will take a minimum of 12 months to complete prior to taking the end-point assessment.

English and maths requirements Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the end-point assessment.

What will you learn


  • Understand and use safe driving and/or operating techniques as trained, relating to MHE (e.g. counterbalance/reach trucks, powered pallet trucks, ride on pallet trucks)
  • Adhering to safe practice when working at heights
  • Steps to take to minimise the effect their work (and the wider industry) has on the environment
  • Using packing materials efficiently to reduce waste and costs
  • Safe use of equipment and machinery, such as MHE, vehicle and delivery systems
  • Where to find instructions/guidance
  • Use of warehouse systems and processes relating to packaging, moving and receiving stock to facilitate the safe handling of goods and an effective and efficient service to customers
  • Basic IT applications and other systems to ensure the safe and efficient processing of goods
  • Relevant regulation and legislation governing the supply chain industry and the consequences of not adhering to legal guidelines
  • Effective communication with customers that store goods with the company and colleagues in line with situation and organisational style/culture
  • Structure of the industry
  • The importance of delivering excellent customer service to customers and colleagues
  • Vision, objectives and brand of the organisation
  • Proposed and actual changes to systems, processes and technology used in the industry
  • How their role can affect their health Skills and Ability
  • Operate and handle equipment safely and efficiently as required for their role
  • Manoeuvring vehicles in restricted places
  • Safely use and position vehicle fitted equipment such as mirror requirements
  • Comply with appropriate rules, regulations and processes for safely and efficiently moving, handling, packing and unpacking different items, both manually and using relevant equipment
  • Work individually and as part of a team to safely move and handle objects
  • Maintain a high level of housekeeping and manage waste effectively
  • Check for damaged or missing items as appropriate
  • Take responsibility for maintaining health, safety and security of people at all times
  • Select, prepare and use packaging materials appropriate to the job efficiently and in a way which reduces waste, costs and environmental impact
  • Promote the values of the organisation
  • Communicate effectively with customers and colleagues to identify and meet their needs
  • Work effectively in a warehousing team, including when under pressure, and to agreed deadlines


  • Demonstrate integrity, credibility, honesty, positivity and personal drive
  • Take ownership for own performance and training
  • Show personal commitment to minimising the effect of work activities on the environment
  • Adapt to and embrace the use of relevant technology, systems and equipment

Independent End Point Assessment To successfully complete the apprenticeship, the learner needs to pass an End Point Assessment. This assessment is an independent assessment which has several stages:

  • A portfolio of evidence and achievements
  • A project
  • An employer reference
  • A learner interview

The assessor from the end point assessment body will then decide whether to award successful apprentices with a pass, a merit or a distinction.