NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

Description

Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

What will you learn
  • 1.

    Achieve a nationally recognised Level 2 qualification

  • 2.

    Improve patient, family and customer experience

  • 3.

    Further your personal and professional development

  • 4.

    Gain positive working relationships

  • 5.

    Improve your skills in service delivery

  • 6.

    Increase service standards

  • 7.

    Learn at a time that suits you without the need to attend college


Duration: 4 Weeks

Course Units

In this unit learners will look at the expectations of customers within health and social care settings and the standards and values that employees in these settings should uphold. The learner will also review their own strengths and areas for improvement relating to customer service, and identify ways these can be developed, and ways in which feedback on a personal and organisational level can be addressed.
This unit covers developing positive working relationships with customers in a health and social care setting, using effective communication and removing barriers that prevent effective communication.
In this unit learners will explore a range of specific needs of customers accessing health and social care services and understand how to adapt communication styles and approaches for customers with specific needs.
Learners will also look at how the health and social care service environment could be adapted to accommodate individual needs and how to respond to behaviour that is challenging.
In this unit learners will consider what makes an effective team and the benefits of team work in a health and social care setting. The unit also covers possible causes of conflict and resolutions to overcome this.