NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality


In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

What will you learn
  • 1.

    Achieve a nationally recognised Level 2 qualification

  • 2.

    Evidence your competency to employers

  • 3.

    Further your personal and professional development

  • 4.

    Know about food allergy and intolerance requirements

  • 5.

    Learn at a time that suits you without the need to attend college

Duration: 4 Weeks

Course Units

In this unit learners will look at different customer types and their expectations. They’ll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service.
This unit covers effective teamwork and how it can support customer service in hospitality. Learners will also look at their own personal development.
This unit covers legislation and guidance relevant to customer service in the hospitality sector including:

  • Food hygiene
  • Food allergy and intolerance
  • Diversity and equality
  • Health and safety
  • Safeguarding
  • Data protection
This unit covers first impressions and the importance of personal presentation, as well as the impact that behaviour can have on customers and their impression of the hospitality organisation.