Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.
Achieve a nationally recognised Level 2 qualification
Evidence your competency to employers
Increase understanding of accurate record- keeping, effective signposting and referral
Further your personal and professional development
Learn at a time that suits you without the need to attend college
Improve your understanding of effective communication techniques
Duration: 4 Weeks
The aim of this unit is to provide an understanding of the differences between information, advice and guidance and the requirements of different clients and how these could be met. It will also help learners to gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record-keeping.
The aim of this unit is to provide an understanding of how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills. It will also help learners to gain knowledge of the impact of values, beliefs and attitudes on the interactions and the importance of confidentiality and impartiality. It will also help learners to identify personal strengths and development needs.